Privacy Policy

FacilityAI, LLC ("FacilityAI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email, company name, job title)
• Billing information (payment method, billing address)
• Facility and asset data you upload to our platform
• Communications you send to us (support requests, feedback)
• Survey responses and other voluntary submissions

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, features used, time spent)
• Log data (access times, error logs, referral URLs)
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Integration partners when you connect third-party services
• Business partners for analytics and marketing purposes
• Publicly available sources

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Develop new products, services, and features
• Generate AI-powered insights and recommendations
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address fraud and security issues
• Personalize and improve your experience
• Send promotional communications (with your consent)

3. How We Share Your Information

We may share your information in the following circumstances:

Category	Purpose
Service Providers	To help us operate, maintain, and improve our Services
Integration Partners	When you connect third-party services to your account
Legal Compliance	To comply with laws, regulations, or legal requests
Business Transfers	In connection with mergers, acquisitions, or asset sales
With Your Consent	When you direct us to share information

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-out: Opt out of marketing communications
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@facilityai.com.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

8. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

FacilityAI, LLC
Email: privacy@facilityai.com